There are fourteen people on the quarterly planning call and Ray is sharing his screen. "Based on the customer research, self-serve onboarding is the clear priority. I want us committed to shipping it by the end of Q3." You pull up the survey while he talks, because...

It is 9:03 on a Monday and you are holding your second coffee when Dana opens the huddle with good news energy. "We're consolidating the two client pods into one team," she says. "Everything routes through a single shared inbox starting the first of the month. It'll...