Selling often gets a bad rap. When you think of a salesperson the image that comes to mind is often a slick, wheeling and dealing person with an aggressive approach trying to swindle you out of your hard-earned money. I will not lie, in every industry that person exists but at the same time, there […]
Failing to Follow Up I have had a number of experiences lately that quite frankly has left me baffled. With all of the technology and tools available, I don’t know why small business owners are still struggling with implementing a consistent process for follow up and basic customer service. If a customer patronizes your business […]